SMS Terms & Conditions | Vanguard Initiative

TCPA & A2P 10DLC Compliance. These terms govern the SMS / text messaging program operated by Vanguard Initiative. By providing your mobile number and opting in, you agree to these terms.

Table of Contents

Program Description
How to Opt In
Message Frequency
Cost & Carrier Charges
How to Opt Out
Help & Support
Supported Carriers
Types of Messages We Send
Privacy & Data Sharing
Liability & Disclaimers
Changes to This Program
Contact Information

1. Program Description

Vanguard Initiative ("Company," "we," "us," or "our") operates an SMS (Short Message Service) / text messaging program to communicate with current and prospective clients. The program is used for:

Service appointment confirmations and reminders
Time-sensitive support and incident alerts
Quote and proposal follow-up
Account and billing notifications
Optional marketing and promotional communications (only with separate opt-in)

This program is governed by the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, and the Application-to-Person (A2P) 10DLC framework.

2. How to Opt In

You may opt in to receive SMS communications from Vanguard Initiative through any of the following methods:

Providing your mobile number on a contact form on our website and checking the SMS consent checkbox
Replying YES or START to a confirmation text from us
Verbally consenting during a phone call (we will follow up with a confirmation text)
Signing a service agreement that includes an SMS communication clause

Express written consent. By opting in, you confirm that the mobile number you provided belongs to you, that you are authorized to receive texts at that number, and that you consent to receive SMS messages from Vanguard Initiative — including via automated technology — at the number provided. Consent is not a condition of purchasing our services.

3. Message Frequency

Message frequency varies based on the nature of your relationship with us. Typical frequency:

Service / Transactional: as needed, generally 0–4 messages per week
Marketing / Promotional: up to 4 messages per month (only if separately opted in)
Support Incident Alerts: only when an incident affects your service

4. Cost & Carrier Charges

Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all messages sent and received. Vanguard Initiative does not charge for SMS messages, but your carrier may charge you. Check with your carrier for details on your plan.

5. How to Opt Out

You may withdraw your consent and stop receiving messages from us at any time by:

Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message we send
Emailing support@vanguardinit.com with "SMS STOP" in the subject line
Calling us at (914) 259-8965

Upon receipt of your opt-out request, we will send a single confirmation message acknowledging your request and stop sending messages within a reasonable time. You acknowledge that you may receive one additional message confirming the opt-out before texts cease.

Opting out of marketing messages does not opt you out of transactional messages required to service your account (e.g., appointment confirmations). To opt out of those, contact us directly.

6. Help & Support

To request help or more information about our SMS program, you may:

Reply HELP, INFO, or SUPPORT to any message — we will respond with contact information
Email support@vanguardinit.com
Call us at (914) 259-8965

7. Supported Carriers

We support all major U.S. wireless carriers, including but not limited to: AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and most regional and MVNO carriers.

Carrier disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Service availability depends on your wireless carrier's network coverage and conditions outside of our control.

8. Types of Messages We Send

Transactional / Service Messages

Service appointment confirmations and reminders
Two-factor authentication codes (when applicable)
Critical security alerts and incident notifications
Quote and proposal delivery notifications
Billing and invoice reminders

Promotional / Marketing Messages (separate opt-in required)

New service announcements
Cybersecurity tips and threat advisories
Limited-time promotional offers
Industry news and updates

9. Privacy & Data Sharing

Your mobile phone number and any information you share with us via SMS are handled in accordance with our Privacy Policy.

We do not sell or share your phone number with third parties for marketing purposes. Your number may be shared with messaging service providers solely for the purpose of delivering messages you have opted in to receive.

10. Liability & Disclaimers

Vanguard Initiative makes no warranties regarding the availability or reliability of SMS service. We are not liable for:

Delayed, undelivered, or lost messages due to carrier issues
Errors, omissions, or interruptions in transmission
Defamatory, offensive, or illegal conduct by third parties
Charges incurred from your wireless carrier
Damage or harm resulting from delayed or missed messages, including critical alerts

Do not rely on SMS as your sole channel for time-critical communications. For emergencies, please call us directly at (914) 259-8965.

11. Changes to This Program

We reserve the right to modify, suspend, or terminate the SMS program at any time, with or without notice. Material changes to these terms will be communicated via the Site and, where appropriate, via a text message to enrolled users. Your continued participation in the program after such changes constitutes your acceptance of the revised terms.

12. Contact Information

For questions or concerns about this SMS program, please contact:

Vanguard Initiative

Marlboro, New York

Email: support@vanguardinit.com

Phone: (914) 259-8965

These SMS Terms are provided for informational purposes. Compliance with TCPA, CAN-SPAM, A2P 10DLC, CTIA guidelines, and applicable state laws is a serious matter. Before launching an SMS program, consult with a qualified attorney and register your messaging campaign with your SMS service provider.